Privacy Policy

1. Introduction

LineFlow Technologies Ltd("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use MenuOps.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and organisation details.

2.2 Menu Content

Menus and documents you upload are stored securely and processed by our AI systems to generate knowledge content.

2.3 Usage Data

We automatically collect information about how you interact with the Service, including device type, browser, pages visited, and actions taken.

2.4 Quiz and Training Data

We store quiz responses and training progress to provide analytics and track staff development.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process menus and generate AI-powered knowledge content
• To track staff training progress and provide analytics
• To send service-related communications
• To ensure security and prevent fraud

4. Data Storage and Security

Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.

5. AI Processing

Menu content is processed by AI to generate structured knowledge. AI-generated content is stored alongside your account data. We do not use your content to train general AI models.

6. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating the Service
• Legal authorities when required by law
• Your organisation administrators (within your organisation)

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Object to processing of your data

8. Cookies

We use essential cookies to operate the Service. For more details, see our Cookie Policy.

9. Children's Privacy

The Service is not intended for individuals under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on the Service or sending you an email.

11. Contact

For questions about this Privacy Policy, contact our Data Protection Officer at hello@menuops.io.